We now offer FREE returns within the Rep. of Ireland and extended return dates so that you may buy your Christmas shopping with confidence. Any items bought from 17th September 2020 through to 24th December 2020 may be returned for exchange or refund up to the 31st January 2021.
If you are unhappy with your purchase in any way, no problem, simply return the order and we'll be very happy to exchange or refund it.
Please return the whole order or any items not required in their original condition and packaging, within 30 days of you receiving your order. Refunds are issued including the delivery charge (excludes large items, special purchase orders and orders returned from outside of the island of Ireland) and within 3 days of receipt at our premises. See special extended returned period above.
We now offer free returns in the Rep. of Ireland on all standard size parcels. Large item such as kayaks, masts , anchors and chain will incur a return shipping charge.
How to set up a return
Please login to your online account and select 'Orders' from the drop down menu in the 'Account' tab. Find the order you wish to return, click 'Return items', complete and submit a returns form and you have complete the return notification. Wait for for the return to be authorised by us before shipping back to us. You may track the status of your return by clicking 'Returns' in the 'Account' menu.
Returns from within the Rep. of Ireland
For standard parcels we use AN POST Courier Service. Please go to this web address: https://www.anpost.com/Post-Parcels/Click-and-Post/Returns
Select CH Marine from the drop-down 'Retailers' menus and complete the procedure. Print the returns label, attach to the parcel and drop into your nearest post office. For large item returns (see note below), please contact us so we can help arrange the most cost-effective means of return shipping.
Returns from outside the Rep. of Ireland
Returns from outside of the Rep of Ireland should be returned be pre-paid. The delivery charge is non-refundable - Please contacts our returns department who will gladly assist in ensuring the most economical return cost.
If you return an item because it is faulty or incorrectly supplied
We will exchange or refund the item(s) in full including the delivery charge and we will refund the cost of returning the item to us, providing return carriage charges are agreed in advance - In most instances we will instruct our carrier to collect on our account.
Returns may be also dropped off at one of our CH Marine branches:CORK: Frankfield Industrial Estate, Frankfield Road, Cork (opposite Hanleys Garden Centre)
SKIBBEREEN: Nautic House, Marsh Rd, Skibbereen, Co. Cork
Large item returns (items of excessive length, weight or volume)
All items in this category from within or outside of Ireland should be returned carriage paid and we regret the delivery charge is non-refundable.
Please contact us so we can help arrange the most cost effective means of return shipping.