If you are unhappy with your purchase in any way. No problem, simply return the order and we'll be very happy to exchange or refund it.
Please return the whole order or any items not required in their original condition and packaging, carriage paid and within 30 days of you receiving your order. Refunds are issued less the delivery charge and within 3 days of receipt at our premises
If you return an item because it is faulty or incorrectly supplied We will exchange or refund the item(s) in full including the delivery charge and we will refund the cost of returning the item to us, providing return carriage charges are agreed in advance - in most instances we will instruct our carrier to collect on our account.
How to return an order
Please Login and select 'Orders' from the Drop down Menu in the 'Account 'Tab - Find the Order you wish to return, click 'Return items?', complete and submit a Returns Form and you have complete the return notification. . You may track the status of your return by clicking 'Returns' in the 'Account' menu.
Returns may be dropped to any CH Marine or Bantry Bay Canoe Store or couriered directly to Bantry Bay Canoes. For large item returns, please contact us so we can help arrange the most cost effective means of return shipping.