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Returns and Shipping

Returns Policy

If you are unhappy with your purchase in any way. No problem, simply return the order and we'll be very happy to exchange or refund it. 

Please return the whole order or any items not required in their original condition and packaging, carriage paid and within 30 days of you receiving your order. Refunds are issued less the delivery charge and within 3 days of receipt at our premises

If you return an item because it is faulty or incorrectly supplied We will exchange or refund the item(s) in full including the delivery charge and we will refund the cost of returning the item to us, providing return carriage charges are agreed in advance - in most instances we will instruct our carrier to collect on our account.

How to return an order

Please Login and select 'Orders' from the Drop down Menu in the 'Account 'Tab - Find the Order you wish to return,  click 'Return items?', complete and submit a Returns Form and you have complete the return notification. . You may track the status of your return by clicking 'Returns' in the 'Account' menu.

Returns may be dropped  to any CH Marine or Bantry Bay Canoe Store or  couriered directly to Bantry Bay Canoes. For large item returns, please contact us so we can help arrange the most cost effective means of return shipping.

Payments

We accept payments by PayPal or Debit and Credit Cards from most major Banks  - Cards payments are not settled until your order is ready to leave our warehouse. This ensures you do not pay in advance for back orders or items that we may not be able to deliver.

Prices /Currency

Prices may be displayed in Euro or Sterling by selecting the currency at the top of the home page. Credit Card are normally settled in Euro

VAT

Standard Rate VAT 23%  is applied to sales for Ireland and EU delivery addresses

Standard Rate VAT 20%  is applied  to sales with UK delivery addresses

Carriage Charges

We offer Free Shipping for all order values over €50.00 to the Rep of Ireland and over €100 to the UK.

Order under €50 attract a €6.00 Shipping charge for Rep of Ireland and €8.00  for the UK.

Large volume items, Kayaks and Canoes are excluded from free shipping and will attract a shipping charge. In most instances these rates are €50-€60 Euro per item and charged at checkout. I some occasional cases we  may have to apply a carriage surcharge which we will always pass by you ,the customer first 

Delivery Schedule

We endeavour to despatch your order same day as receipt. Any delays or changes will be notified to you within 24 hours of receipt of your order. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

 

We apply the highest level of credit card security. Credit Card Payments are directed to REALEX, our Secure Payment Gateway Providers. Here your card information is processed in the highest security environment which is PCI DSS Level 1 compliant. CH Marine accepts full responsibilty for all Credit Card transactions.Your card details are not retained by this company or on any server.

Guarantee

All goods supplied are covered by the standard manufacturers warranty. If an item is faulty, please return it to us with a covering letter. We will then arrange to either credit you or replace the goods, whichever you prefer. None of the above affects your statutory rights Reaching Us If you need to reach us, please email us on sales@bantry-bay-canoes.com, alternatively, you can call on +353 23-8829771 or write to us at Bantry Bay Canoes, Unit 19, Bypass Business Park, Bandon, Co. Cork, Ireland.

Privacy Policy

Bantry Bay Canoes does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. Bantry Bay Canoes will always conform to the requirements of the Data Protection Act, 1998.

Questions & Phone Orders

Call us on:
Ireland: 023 8829771
Intl: +353 23 8829771

Shop with Confidence

We apply the highest level of credit card security. Credit card payments are directed to REALEX, our secure payment gateway providers.

RETURNS POLICY

We offer a 'No Quibble' returns policy.
See more here

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